The hospitality industry is all about one group of people, the customers. You need to make sure that they are happy and love the service that you are providing because if they don’t, they’re not going to be interested in continuing to form a relationship with your company. The problem is that hospitality business owners often find themselves completely tied up with other jobs around their company that have virtually nothing to do with customer levels of satisfaction. For instance, a restaurant owner might be focused on ensuring that costs stay low. This, while important, won’t directly impact your customer. So, we need to look for ways that you can save time around your business and focus more attention on customer satisfaction.
Quick, Easy, And Breezy On Social Media
You definitely want to connect with customers, but you don’t want to spend hours calling them on the phone. That’s going to take you a lot of time and frankly, for the customer, be rather annoying. Instead, you should be focused on getting feedback through social media. It’s a quick and easy way to engage the customer and ensure that they don’t feel as though you are bombarding them with questions. Or, alternatively, you can send a quick feedback survey through by mail. Most customers are more likely to fill in an online questionnaire, rather than stay on the phone to a customer service operator who probably sounds quite bored. You’ll save time, and you’ll get the answers you need to plan improvements in your business.
Stop Getting Snowed Under With Mail
Businesses receive all sorts of mail. Some of this is from customers, potential business leads and the rest is just junk. Wouldn’t it be great if you could stop spending hours of the day sifting through the mail and instead make things simple? Well, you can with a Virtual PO Box. The mail will be sent to a real address, but once it gets there rather than a UPS mailbox, it will be sent into your emails. You’ll be able to view your mail digitally, and the best part is that all the junk will be removed. Think about how much extra time you’ll have for your customers when you don’t have to make time for mail sorting.
Forget The Numbers
Remember that restaurant owner who was getting distracted by the costs of running his company? He should have hired a chartered accountant. These accountants are professionals and can be used to make sure that your business finances are kept in check. Since they’ll be taking care of the monetary aspect of your business, you can focus on quality of service and customer care, the two pillars of the hospitality industry.
Finally, there are lots of apps and software that can help you run your business from the phone in your pocket. As such, you’ll be able to keep a check on the various processes in your business while still providing an excellent level of service for your customers. This software won’t just make things fast for you, it will ensure an efficient level of service for customers. Just take a look at the StayNTouch software for hotels. This allows customers to check in, check out while owners can use it for hotel management. If you want to spend more time on customer experience, make sure you’re keeping up with the latest tech.
We hope this helps you save time in your company and spend a little more on your valuable clients and customers.