What is a social media crisis Let’s start at the beginning. A social media crisis is when uncontrollable and negative activity is taking place about your company, online. Now I’m not talking about a little rumor or some negative criticism posted to your Facebook wall or blog stream. (Although there is a proper way to respond to these types of situations to refrain them from developing into something bigger). I’m talking about a full-on social media crisis. For example, if you wake up Read More…